If you believe Obsidia has mishandled your personal information or breached the Australian Privacy Principles, this page explains how to make a complaint, what to expect from us, and how to escalate to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
To help us investigate efficiently, please include the following in your complaint:
You do not need to use any specific form. An email to privacy@obsidia.com.au with the information above is sufficient.
In complex cases — for example, where the complaint involves multiple parties, requires external legal advice, or requires us to review extensive records — we may need more than 30 days to resolve the complaint. If this occurs we will:
We will not extend beyond 60 days without your agreement or unless required by law.
You may make a complaint anonymously or using a pseudonym. However, this may limit our ability to investigate and respond to your complaint, particularly where we need to verify which records relate to you or contact you with our findings.
If you make an anonymous complaint, we will still investigate where it is reasonably practicable to do so and will take any systemic issues identified seriously.
The Office of the Australian Information Commissioner (OAIC) is the independent regulator responsible for the Privacy Act 1988 (Cth). If you are not satisfied with our response to your complaint, the OAIC can investigate privacy complaints for free.
Before the OAIC will generally consider a complaint, it expects that you have first raised the matter directly with the organisation concerned and given them a reasonable opportunity to respond.